Teller – Officer I | HBL Bank Sri Lanka | Colombo

About HBL Bank – Sri Lanka

HBL (Habib Bank Limited) is one of Pakistan’s largest and most internationally recognised financial institutions — with a presence across more than 25 countries worldwide. HBL Bank Sri Lanka operates as a licensed commercial bank under the supervision of the Central Bank of Sri Lanka, offering a comprehensive range of retail and corporate banking products and services. With a commitment to customer excellence, regulatory compliance, and operational integrity, HBL Sri Lanka provides an outstanding professional environment for banking careers. The bank seeks highly motivated individuals who thrive in dynamic, customer-focused work environments.

Role Overview

HBL Bank Sri Lanka is seeking a highly motivated individual with excellent customer service skills to join their dynamic team as a Teller (Functional Designation: Teller | Grade: Officer I). This role is central to the bank’s front-line operations — processing customer transactions accurately, efficiently, and in full compliance with all applicable regulations, policies, and procedures.

Location: Colombo, Sri Lanka
Job Type: Full-Time | Permanent
Functional Designation: Teller  |  Grade: Officer I

Key Responsibilities

• Ensure timely and accurate processing of cash transactions, internal fund transfers, and inward/outward RTGS transactions in strict compliance with all applicable rules, regulations, and banking procedures
• Demonstrate sound knowledge and hands-on experience in centralised clearing operations — including inward and outward clearing, as well as SLIPS (Sri Lanka Interbank Payment System) processing
• Possess thorough knowledge of the procedures and documentation requirements related to the opening of LKR (local currency) and FCY (foreign currency) accounts for different customer types
• Maintain high standards of accuracy and efficiency in all transaction processing — ensuring alignment with customer expectations and operational service excellence standards
• Ensure strict compliance with AML (Anti-Money Laundering), KYC (Know Your Customer), CFT (Countering the Financing of Terrorism), and all internal and external regulatory policies, procedures, and guidelines
• Proactively support business growth by contributing to deposit retention initiatives and actively identifying and following up on cross-selling opportunities for HBL banking products

Applicant Requirements

• B.Sc. Degree or equivalent professional qualification in Banking, Finance, Business Administration, or a related field
• Minimum 2 years of experience in Branch Operations within a licensed commercial bank or financial institution
• Good interpersonal and communication skills — ability to engage professionally with a diverse customer base
• Flair for excellent customer service — a customer-first mindset at all times
• Strong knowledge of banking regulations, AML/KYC/CFT compliance requirements, and SLIPS/RTGS processing
• Proficiency in banking software and MS Office applications