Call Center Supervisor / Executive – Ceylon Hospital

Ceylon Hospital – a trusted healthcare provider operating under the motto “Care You Can Trust” – is looking for a motivated and experienced professional to join their team as a Call Center Supervisor / Executive. In this role, you will play a key part in delivering excellent patient communication, managing call center operations, and ensuring the highest standards of customer service between patients and the hospital.

This is a meaningful opportunity to make a real difference in people’s lives through healthcare communication, while building a rewarding career in a professional medical environment.

Key Responsibilities

Handle inbound and outbound calls professionally, courteously, and efficiently
Manage patient appointments, inquiries, and complaints in a timely and effective manner
Supervise and guide call center staff to achieve set performance targets
Monitor call quality and ensure excellent customer service standards are consistently maintained
Prepare reports and coordinate with hospital management on operational matters
Coach and mentor call center agents to improve performance and productivity
Implement and enforce call center policies, procedures, and best practices
Identify areas for process improvement and provide recommendations to management

Key Requirements

Previous experience in a call center or BPO environment is essential
Minimum 1 – 2 years of experience in a team leader or supervisory role
Strong communication and leadership skills
Ability to manage targets, productivity, and quality standards effectively
Good problem-solving and multitasking abilities
Familiarity with KPIs and call center operations is an added advantage
A compassionate, professional approach suitable for a healthcare environment

Why Join Ceylon Hospital?

Career growth opportunities within a reputed healthcare organization
Supportive and professional working environment
Make a meaningful difference in patient care through communication excellence

Job Details

Position: Call Center Supervisor / Executive
Company: Ceylon Hospital
Employment Type: Full-Time
WhatsApp: 0719509898

How to Apply

Send your CV via WhatsApp: 0719509898

Or email to: Applynow.joblink@gmail.com

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