Customer Service Officer | Citizens Development Business Finance PLC (CDB)

About the role

Citizens Development Business Finance PLC (CDB) is hiring a Customer Service Officer for its branch network. The ad describes a motivated, communication-strong person who can work independently and as part of a team, who understands the subject matter well enough to make sound decisions, and who has the determination to succeed in a demanding environment. School leavers with a positive attitude are encouraged to apply.

About CDB

CDB is a licensed finance company incorporated in 1995 and listed on the Colombo Stock Exchange. It is licensed by the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011 and is headquartered in Colombo. Its services include fixed deposits, savings accounts, leasing, personal and home loans, gold loans, pawning and foreign currency exchange. The ad says CDB wants to employ people who aspire to grow their careers within the financial industry.

Job profile

• Provide required services to existing and potential customers to expected standards
• Help customers fill in deposit and savings documents, and check that every document is accurate and passed to the branch
• Coordinate with the relevant head office divisions on savings and deposit functions
• Create business awareness to attract new customers
• Handle cash accurately and work on instructions

The duties point to a branch-based role: helping customers with deposit and savings forms, checking documents, handling cash and passing details to head office.

Qualifications and experience

• Age between 19 and 22 years
• 3 passes at the G.C.E. A/L examination and a minimum of C passes for English and Mathematics at the G.C.E. O/L examination
• Excellent communication skills
• Sports and extracurricular activities will be given due recognition
• School leavers with a positive attitude are encouraged to apply

Benefits

• An attractive remuneration package with incentive-based rewards
• On-the-job training and career guidance
• Room to grow in a fast-growing company

The ad does not give a salary figure or a closing date. It says rewards and pay will match qualifications, competencies and ability, with a well-defined career path for people who perform.

Tips for your application

List your A/L subjects and results and your O/L English and Mathematics grades at the top of your CV, since the ad sets minimum grades for both. Add any sports, clubs or school leadership roles, because CDB says it will recognise them. The ad does not list branch locations, so name the branch town you prefer in the email subject, as the ad instructs.

How to apply

Email your CV with the contact details of two non-related referees to careers@cdb.lk. Put the position applied for and your preferred location in the subject line. For questions, the CDB hotline is 0117 388 388 and the website is cdb.lk.