Customer Service Assistant | Singer (Sri Lanka) PLC | Regional Service Center, Colombo

Overview

🏢 Singer (Sri Lanka) PLC  ·  📍 Regional Service Center, Colombo  ·  🕐 Full-Time  ·  🛠️ Customer Service

About Singer (Sri Lanka) PLC

Singer (Sri Lanka) PLC — Sri Lanka’s Best Brand, recognized as the SLIM-Kantar People’s Brand of the Year for 19 consecutive years — operates with the vision to be the market leader in elevating and enriching lives in Sri Lanka. Singer is hiring a Customer Service Assistant for its Regional Service Center in Colombo.

Role Overview

The job holder will be responsible for managing daily customer inquiries and service requests, delivering timely and effective solutions to customer issues, maintaining strong customer relationships to ensure satisfaction, and supporting internal teams with customer-related updates and feedback.

Job Profile

• Manage customer calls, record and forward complaints, handle parts inquiries, maintain the complaint register, and share important updates with SFAS
• Manage product repairs, update jobs in the SIS system, send reminders for uncollected items, and prepare invoices, delivery notes, and AC service updates
• Coordinate with warehouse / service centers for parts requirements and issue parts to customers
• Maintain a clean and organized workspace following 5S standards

Personal Profile

• Passed GCE (A/L) and GCE (O/L) examinations
• Diploma in Business Management or Human Resources Management
• A minimum of 1 year of experience handling similar tasks
• Knowledge of ERP will be an added advantage
• Effective written communication skills and comprehension
• Strong skills in MS Office packages, especially Excel and Word
• Passionate about customer service
• Aged between 19 to 25 years

How to Apply

Send your CV to careers@singersl.com.

Singer (Sri Lanka) PLC
No. 112, Havelock Road, Colombo 05