Club Vision Relationship Manager (Executive) | Dialog Business Services | Colombo

Club Vision Relationship Manager (Executive)

📍 Colombo  ·  🕐 Full-Time  ·  🏢 Onsite  ·  🗂️ Administration / Secretarial

About Dialog Business Services (Pvt) Ltd

Dialog Business Services (Pvt) Ltd is a subsidiary of Dialog Axiata PLC — Sri Lanka’s largest mobile network operator and a subsidiary of Axiata Group Berhad (Malaysia). Dialog serves over 17 million subscribers across mobile, broadband, TV, and enterprise services. Dialog Business Services focuses on delivering premium enterprise solutions and relationship management services for Dialog’s high-value corporate and premium consumer segments.

Role Overview

Dialog Business Services is seeking an enthusiastic and customer-centric professional to join as a Club Vision Relationship Manager (Executive). In this premium client-facing role, you will build and maintain exceptional relationships with Dialog’s Club Vision high-value members, delivering a bespoke service experience and ensuring retention and loyalty of this exclusive segment.

Location: Colombo
Job Type: Full-Time | Permanent
Closing Date: 16 May 2026

Key Responsibilities

• Build and maintain strong, personalised relationships with Dialog Club Vision premium members
• Act as the dedicated point of contact for Club Vision members — handling queries, service requests, and escalations with a white-glove approach
• Proactively engage with members to enhance their experience, identify upsell opportunities, and improve retention rates
• Coordinate with internal teams (technical, billing, product) to ensure prompt and satisfactory resolution of member issues
• Conduct regular membership reviews and personalised outreach through calls, emails, and face-to-face meetings
• Maintain accurate records of member interactions, preferences, and service history in the CRM system
• Organise and support exclusive Club Vision member events and activations
• Achieve assigned KPIs including NPS scores, retention rates, and upsell revenue targets

Requirements

• Professional qualification in Sales, Marketing, or Business Management
• Minimum 2 years of experience in a service-related role at a similar level (relationship management, CRM, premium client services, or equivalent)
• Excellent command of the English language — both written and spoken
• Ability to communicate fluently in either Sinhala or Tamil
• Strong negotiation, presentation, and interpersonal skills
• Pleasant, professional demeanour with a passion for delivering exceptional customer experiences
• High degree of self-motivation and target orientation

What Dialog Offers

• Competitive salary and performance-linked bonus
• Dialog connection with premium data benefits
• Comprehensive medical and life insurance
• Career growth within Sri Lanka’s #1 telecom group
• Dynamic, internationally connected work environment