Client Relations Executives | Platinum Immigration Solutions (Pvt) Ltd | Colombo 03

About Platinum Immigration Solutions (Pvt) Ltd

Platinum Immigration Solutions (Pvt) Ltd is a proud member of The National Chamber of Commerce of Sri Lanka, headquartered at No. 6/2, Unity Place, Colombo 03. The company specialises in providing immigration consultancy, visa processing, and international relocation solutions to individuals and corporate clients across Sri Lanka. With a highly professional team and a track record of successful client outcomes, Platinum Immigration Solutions is recognised as a leading immigration consultancy firm in Sri Lanka.

Role Overview

Platinum Immigration Solutions is seeking experienced and highly professional Client Relations Executives to join their Colombo 03 team. This is a high-value, client-facing role requiring exceptional English communication skills and a proven background in customer care, call centre, or hospitality operations. The successful candidates will earn between LKR 75,000 to LKR 150,000 per month, with additional performance-based commission.

Location: No. 6/2, Unity Place, Colombo 03
Job Type: Full-Time | Permanent
Salary: LKR 75,000 – LKR 150,000 per month + performance-based monthly commission
Closing Date: Within 14 days of advertisement

Key Responsibilities

• Build and manage strong, professional relationships with high-value immigration clients throughout their entire visa and immigration journey
• Handle inbound and outbound client communications via phone, email, and in-person meetings — providing accurate, timely, and empathetic service
• Advise clients on immigration processes, visa requirements, documentation, and timelines in a clear and professional manner
• Coordinate with internal case management and documentation teams to ensure seamless client experience
• Meet and exceed individual and team KPIs relating to client satisfaction, response times, and case progression
• Resolve client complaints and escalations professionally, maintaining Platinum’s reputation for excellence
• Prepare and maintain accurate client interaction records and case status updates in the company’s CRM
• Work under pressure in a fast-paced, deadline-driven immigration consultancy environment

Requirements

• Minimum 5 years of work experience in customer care, call centre, or the hospitality industry
• Excellent communication and written skills in English — this is a mandatory requirement
• Presentable personality with strong interpersonal and client-facing skills
• Ability to handle pressure, manage multiple client cases, and meet strict deadlines
• Professional, confident, and solution-oriented approach to client management
• Experience in immigration, travel, legal services, or financial services is an advantage

Compensation & Benefits

• Salary: LKR 75,000 – LKR 150,000 per month (based on experience and performance)
• Additional performance-based monthly commission
• EPF & ETF contributions
• Career development within a professional immigration consultancy environment