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Business Solutions – Junior Executive, Information Technology Department | DFCC Bank PLC

DFCC Bank PLC – a Great Place to Work Certified™ institution (Sep 2025–Sep 2026, LKA) – invites you to be part of their exciting growth story. A licensed commercial bank supervised by the Central Bank of Sri Lanka (CBSL) with a Fitch Rating of A (lka), DFCC Bank is committed to fostering an inclusive, diverse, and merit-based workplace where talented individuals can thrive.

DFCC Bank is now seeking a results-driven and technically capable individual to join their Information Technology Department as a Business Solutions – Junior Executive, providing first-level IT and business application support across the organization.

About the Role

As a Junior Executive in the Business Solutions team, you will be the first point of contact for IT-related issues, managing helpdesk operations, supporting business applications, and ensuring timely resolution of incidents in line with defined service levels. You will collaborate closely with internal teams and external vendors to maintain smooth IT operations throughout the bank.

Key Responsibilities

Provide first-level support for business applications and resolve user issues within defined service level agreements (SLAs)
Manage and prioritize helpdesk tickets, ensuring timely resolution and accurate tracking of all incidents
Diagnose application issues, escalate complex problems to relevant teams or vendors, and monitor resolution progress
Manage user access rights and support access reviews in compliance with security policies
Maintain key documentation including user guides, FAQs, and knowledge base content
Ensure compliance with IT security policies, report incidents, and collaborate effectively with internal teams and external vendors
Contribute to continuous improvement of IT service delivery and user experience

Candidate Profile

Partially completed professional banking qualifications; knowledge of card systems or banking applications considered an advantage
Minimum 1 – 3 years of relevant experience in banking, financial services, or IT support roles
Possess a basic understanding of business applications, IT systems, and database concepts
Demonstrate strong troubleshooting, analytical, and problem-solving skills
Familiar with IT service management practices and support processes
Excellent communication and interpersonal skills with a strong customer service mindset

Why Join DFCC Bank?

Great Place to Work Certified™ employer in Sri Lanka (2025–2026)
Be part of a dynamic, inclusive, and growing banking institution
Opportunities for professional development and career advancement
Merit-based recruitment – equal opportunity employer

Job Details

Position: Business Solutions – Junior Executive, IT Department
Company: DFCC Bank PLC
Location: 73/5, Galle Road, Colombo 03
Employment Type: Full-Time
Tel: 0112 350000
Website: www.dfcc.lk
Application Deadline: 9th June 2026

How to Apply

Please apply via email by sending an updated CV or a DFCC Bank application form (downloadable from the website) to:

Email: recruit@dfccbank.com

Please indicate the post applied for in the subject line of your email.

DFCC Bank is an equal opportunity employer. Recruitment is based solely on merit and competency irrespective of other characteristics. Any form of canvassing is discouraged. Correspondence will only be with short-listed candidates.

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