Call Center Executive | Euro Motors | Colombo Suburbs

Euro Motors is one of Sri Lanka’s leading automobile companies, proudly serving as the sole agent for several reputed automobile brands since 2004. With a strong focus on future developments and maximising customer satisfaction, Euro Motors is committed to delivering not just quality vehicles but a complete ownership experience. The company is now looking for a dynamic and decisive personality to join their team as a Call Center Executive.

About Euro Motors

Established in 2004, Euro Motors has built a solid reputation as a trusted automobile distributor in Sri Lanka, representing several globally recognised vehicle brands. The company places great emphasis on after-sales service, spare parts availability, and customer satisfaction — ensuring that every customer interaction reflects their tagline: Stands for Excellence. Their dedicated team of professionals works across sales, service, parts, and customer relations to deliver a world-class automotive experience.

Job Overview

The Call Center Executive will serve as the primary point of contact between Euro Motors and its customers, handling both inbound and outbound calls while maintaining a professional and empathetic approach. This role requires excellent communication skills, attention to detail, and the ability to work under pressure — making it ideal for candidates who thrive in dynamic customer-facing environments.

Position	Call Center Executive
Company	Euro Motors
Location	Colombo Suburbs, Sri Lanka
Job Type	Full-Time | Permanent
Reference No.	SGRCCE07
Apply To	hr@euromotors.lk

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently
• Maintain a positive, empathetic, and professional attitude towards all customers at all times
• Communicate and coordinate with the spare parts and after-sales department as necessary to resolve customer queries
• Record hotline inquiries, customer complaints, and feedback received on a daily basis
• Escalate unresolved issues to relevant departments promptly and follow up until closure
• Maintain up-to-date knowledge of Euro Motors’ products, services, and promotions
• Ensure high standards of customer satisfaction across every call interaction

Requirements

• Age between 22 to 27 years
• Good communication skills and fluency in both English and Sinhala are mandatory (candidates who studied in the English medium are encouraged to apply)
• Excellent phone etiquette and basic computer literacy
• Prior experience in a similar capacity will be a definite advantage
• Should reside in close proximity to the Colombo suburbs
• Ability to work under pressure with minimum supervision

What Euro Motors Offers

An attractive remuneration package will be offered to the right candidate based on qualifications and experience. Euro Motors is known for its professional work culture, structured processes, and opportunities for growth within the automotive industry. Joining the team means being part of a company that values excellence and invests in its people.

How to Apply

If you believe you are the right candidate for this position, please email your updated CV along with a recent photograph to hr@euromotors.lk. Kindly include the position applied for and the job reference number (SGRCCE07) in the subject line of your email. Candidates with less experience and qualifications are not encouraged to apply.

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📞 011 4 504 504 | 🌐 www.euromotors.lk