Internship – Contact Centre | Amana Bank | Colombo 03

About Amana Bank

Amana Bank — It’s Your Bank — is Sri Lanka’s fully-fledged Islamic bank, celebrating 10 years of people-friendly banking. Licensed by the Monetary Board of the Central Bank of Sri Lanka, Amana Bank is committed to providing ethical, customer-centred financial solutions to individuals and businesses across the country.

Conveniently located in Colombo-03, Amana Bank’s Contact Centre is a vibrant, energetic hub connecting customers with the solutions they need — with empathy, efficiency, and expertise. The Bank is now looking for enthusiastic individuals to join this team through an exciting internship opportunity.

About the Role

Amana Bank is offering an exciting Internship at its Contact Centre in Colombo-03. This is a fantastic entry-level opportunity for individuals who are ready to kickstart their careers in an energetic, customer-focused banking environment. As a Contact Centre Intern, you will play a vital role in ensuring customers receive timely and accurate support across Amana Bank’s range of banking products and services.

This internship offers financial incentives based on performance, flexible working days, and valuable exposure to banking operations — making it an excellent stepping stone for a career in banking or financial services.

What You’ll Do

• Handle inbound calls from customers professionally and with empathy, ensuring a high-quality customer experience.
• Identify client needs accurately and provide relevant information or direct them to the appropriate banking service or department.
• Research and resolve customer queries efficiently, following Amana Bank’s service standards and compliance procedures.
• Upsell and cross-sell Amana Bank’s products and services where appropriate, contributing to the Bank’s business development goals.
• Maintain accurate records of customer interactions and follow up as required.
• Contribute positively to the overall performance and reputation of the Contact Centre team.

Work Schedule

• Work any 5 days of the week, in 8-hour shifts.
• Enjoy additional allowances for weekend and holiday shifts.

Incentives

• Earn financial benefits based on call quality and quantity — rewarding performance and dedication.

What We’re Looking For

• Flexible Team Players — adaptable and collaborative individuals who thrive in a team environment.
• Trilingual Communicators — ability to communicate in Sinhala, Tamil, and English is highly valued.
• Customer-Focused Individuals — a genuine passion for helping people and delivering exceptional service.
• Multi-Taskers — ability to manage multiple interactions and tasks simultaneously without compromising quality.
• Tech-Savvy — comfortable using computer systems, banking software, and communication tools.

Qualifications

• Must have passed GCE Ordinary Level and be passionate about pursuing higher education or professional qualifications.
• Part or full completion of any Certifications or Diplomas would be an added advantage.

Location

Conveniently located in Colombo-03.

How to Apply

Send your CV to: careers@amana.lk

Please indicate the position applied for in the subject line of your email.

Only shortlisted candidates will be notified.