Call Center Coordinator (Female) | Three Sinha Industries (Pvt) Ltd | Rajagiriya – Madinnagoda

About Three Sinha Industries (Pvt) Ltd

Three Sinha Industries (Pvt) Ltd is a trusted and well-established name in Sri Lanka’s Roller Door and Steel Fabrication industry, proudly celebrating 58 years of excellence. The company collaborates with an Australian Corporation, combining local expertise with international standards to deliver high-quality fabrication solutions across the country. With a strong manufacturing base in Madinnagoda and an administration presence in Rajagiriya, Three Sinha Industries continues to grow and is now seeking a dedicated professional to join their team.

Job Overview

Three Sinha Industries (Pvt) Ltd has an immediate vacancy for a Call Center Coordinator (Female) to be based at their Rajagiriya – Madinnagoda (Factory) location. This is a customer-facing coordination role that requires excellent communication skills, a service-oriented mindset, and the ability to manage multiple tasks efficiently. If you are a motivated female professional between 20–40 years of age with strong communication skills, this is an excellent opportunity to join a reputable Sri Lankan manufacturing company with a 58-year legacy.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner, representing the Three Sinha brand effectively.
• Respond to customer enquiries regarding products, services, quotations, and after-sales support.
• Coordinate with the sales and factory teams to communicate customer requirements and ensure timely fulfilment.
• Manage and follow up on customer orders, complaints, and feedback to ensure satisfactory resolutions.
• Maintain accurate records of customer interactions, orders, and communication logs using MS Office tools.
• Provide administrative support to the sales and management teams as required.
• Assist in scheduling appointments, meetings, and customer visits for the sales team.
• Contribute to a positive and professional call centre atmosphere at all times.
• Support other HR and office-related activities as assigned by management.

Job Requirements

• Passed G.C.E. Ordinary Level (O/L) and faced G.C.E. Advanced Level (A/L).
• Excellent communication and interpersonal skills — ability to engage customers confidently and professionally.
• Strong sales and customer service orientation with a proactive attitude.
• Ability to work proficiently with the MS Office package (Word, Excel, Outlook).
• Ability to manage multiple tasks simultaneously and work effectively within a team environment.
• Prior work experience in a call centre, customer service, or administrative role will be considered an added advantage.
• Age between 20 – 40 years.
• Female candidates are preferred for this role.

How to Apply

Please send your CV with the contact details of two non-related referees within 7 days via WhatsApp or email. Mention the position applied for — “Call Center Coordinator” — in the subject line of your email.

Email: vacancy@threesinha.lk
WhatsApp / Tel: 0768 768 016
Address: No. 159, M.D.H Jayawardena Mawatha, Madinnagoda, Rajagiriya