Customer Services and Sales Supervisor (London) | SriLankan Airlines Limited

About SriLankan Airlines

SriLankan Airlines Limited is the national carrier of Sri Lanka, headquartered at Bandaranaike International Airport, Katunayake. As a government-owned enterprise, SriLankan Airlines connects Sri Lanka to over 100 destinations across the globe, providing world-class passenger and cargo services. The airline is a member of the Oneworld alliance and is committed to delivering exceptional travel experiences while upholding international aviation standards. SriLankan Airlines maintains a network of international offices and outstations, including its London office, which serves as a key hub for its European operations.

Role Overview

SriLankan Airlines is seeking an experienced and customer-focused professional to join their London team as a Customer Services and Sales Supervisor. This is a prestigious overseas posting based in London, United Kingdom, offering an outstanding opportunity to represent Sri Lanka’s national airline in one of the world’s most dynamic and competitive aviation markets. The selected candidate will supervise customer services and sales operations at the London station, ensuring the highest standards of passenger service and commercial performance. The closing date for applications is 22nd May 2026.

Key Responsibilities

• Supervise and coordinate customer services and sales operations at the SriLankan Airlines London station
• Ensure all customer touchpoints — ticketing, reservations, check-in, and sales — meet the airline’s international service standards
• Lead, motivate, and manage the London ground services team to achieve operational and commercial targets
• Handle escalated customer complaints and resolve service issues promptly and professionally
• Monitor sales performance against targets and implement corrective measures when required
• Coordinate with travel agents, corporate clients, and trade partners in the UK market
• Ensure compliance with IATA regulations, airline policies, and UK aviation authority requirements
• Prepare regular reports on sales, customer feedback, and station operations for submission to management
• Support the London Station Manager in planning and executing commercial and operational activities

General Requirements

• Relevant degree or professional qualification in Aviation, Business, Hospitality, or a related field
• Proven experience in airline customer services, airport operations, or travel industry sales
• Supervisory or team leadership experience in an international or airline environment
• Excellent English communication skills — both written and verbal
• Strong customer service orientation with a professional and courteous approach
• Knowledge of airline reservations systems (e.g. Amadeus, Galileo) is an advantage
• Eligibility to work in the United Kingdom (valid work authorisation)
• Refer to the official recruitment portal at recruit.srilankan.com for full qualifications and requirements

How to Apply

• 📋 Apply Online: SriLankan Airlines Careers Portal
• 🌐 Official Website: www.srilankan.com
• 📎 Ref: G-016335
• ⏰ Closing Date: 22nd May 2026