Officer – Call Centre (Tamil Speaking) | Arpico Insurance PLC | Colombo 02

About Arpico Insurance PLC

Arpico Insurance PLC is a fully-owned subsidiary of Richard Pieris & Company PLC, one of Sri Lanka’s largest and most successful diversified blue-chip conglomerates with a history of almost 90 years, 50 subsidiary companies, and 25,000 employees. Arpico Insurance PLC is a prominent and respected Life Insurance Company that stands among the top 10 Life Insurers of Sri Lanka, regulated by the Insurance Regulatory Commission of Sri Lanka. The company is dedicated to building an open, inclusive workplace that offers continuous opportunities for professional and personal development, and is now seeking motivated individuals to join their Call Centre team.

Role Overview

Arpico Insurance PLC is seeking an outgoing and dynamic Officer – Call Centre with proficiency in Tamil to join their Call Centre team in Colombo 02. The successful candidate will be responsible for providing exceptional customer care, managing inbound and outbound calls, and maintaining service levels beyond expectations. Proficiency in Tamil is a key and mandatory requirement for this role.

Key Responsibilities

• Enthusiastically attend to inbound and outbound calls professionally and courteously
• Provide feedback for customer inquiries and ensure that follow-up actions take place
• Attend to customer inquiries empathetically and help them resolve their concerns
• Assist and continuously update customer information on the system accurately
• Elevate and maintain the Arpico Insurance brand image through exceptional service delivery
• Meet individual and team call centre performance targets and KPIs
• Maintain a thorough understanding of insurance products to effectively assist customers

The Ideal Candidate Should Possess

• Successful completion of the G.C.E. A/L examination
• Proficiency in Tamil is a mandatory requirement
• Experience in working in a call centre would be an added advantage
• Strong PR skills and ability to communicate effectively
• Ability to handle and work under pressure
• Dynamic, outgoing, and customer-focused personality

Remuneration

Successful candidates will be offered attractive remuneration packages with fringe benefits, in line with industry standards, and will be placed at an appropriate grade based on the level of competency and experience.