Call Center cum Admin Assistant | Elcardo Industries (Pvt) Ltd | Negombo

🏭 Elcardo Industries (Pvt) Ltd  ·  📍 Negombo  ·  🕐 Full-Time  ·  📞 Call Center / Administration

About Elcardo Industries

Elcardo Industries (Pvt) Ltd is a manufacturer operating since 1985. It says it was the first roller door company to be awarded ISO 9001:2015 certification, nationally and internationally. For its Negombo operation, Elcardo needs a Call Center cum Admin Assistant who can handle customer calls and also keep the office running.

Key Responsibilities

• Answer incoming calls and inquiries, and give customers accurate product information.
• Respond to customer queries and coordinate with the relevant departments.
• Maintain customer records, call logs and follow-up reports.
• Assist with general administrative duties.
• Prepare and process correspondence, letters, emails and documents.
• Manage office records and the filing system.
• Support the sales and service teams with day-to-day office work.
• Provide excellent customer service and help maintain a positive company image.

Job Requirements

• G.C.E. A/L qualified (any stream).
• Good communication skills in Sinhala and English. Tamil is an added advantage.
• Good computer literacy (MS Office, email, data entry).
• Previous call center or administrative experience is an added advantage.
• Age between 20 and 30 years.
• A pleasant personality with a customer-service mindset.
• Ability to multitask and work under pressure.
• Living in Negombo or surrounding areas.

What Elcardo Offers

The company lists a competitive salary package, career growth opportunities, a collaborative work environment, training and development, and job security as reasons to join.

How to Apply

Email the following to careers@elcardo.com:

• Your CV with your contact details
• Contact details of two non-related referees
• A passport-sized photograph

Only shortlisted applicants will be informed of the outcome. For enquiries, call 071 963 1026 or visit www.elcardo.com. Head office: No. 42, Narahenpita Road, Nawala.