Assistant Relationship Manager – Elite Banking | Commercial Bank of Ceylon PLC | Colombo

🏢 Commercial Bank of Ceylon PLC  ·  📍 Colombo  ·  🕐 Full-Time  ·  💎 Elite Banking / Relationship Management

About Commercial Bank of Ceylon PLC

Commercial Bank of Ceylon PLC holds the title of Most Awarded Bank in Sri Lanka and was the first Sri Lankan bank listed among the Top 1000 Banks in the World, driven by a strong digital offering and consistently high service standards.

Position: Assistant Relationship Manager – Elite Banking

Job Profile

• Manage a portfolio of approx. 200–225 HNWI customer relationships, delivering a world-class customer experience.
• Ensure wallet share retention and portfolio incremental growth by maximizing outcomes through cross-selling and upselling to the portfolio.
• Proactively acquire new customer onboardings and manage portfolio health indicators effectively.
• Deepen relationships with the portfolio by understanding customers’ financial needs and providing timely solutions to suit their needs (i.e., wealth management products).
• Operate in an environment free from any operational lapses, audit failures, and regulatory lapses. Ensure no KYC breaches when onboarding and managing relationships, and timely carry out Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) review.
• Dedication and passion to serve customers, driving the right outcomes and delivering high service standards expected.

Applicant’s Profile

• Diploma in Applied Banking and Finance (DABF) or the Higher Diploma in Banking and Finance (HDBF) from the Institute of Bankers of Sri Lanka (IBSL), OR a Bachelor’s Degree from a recognized university.
• Full professional qualifications in Finance, Marketing, or a related field are an added advantage.
• Minimum 5–6 years of experience in front-line customer service roles, with strong relationship management skills, including exposure to managing high-net-worth segments in priority banking.
• Good understanding of banking products, mainly deposits, retail lending, investment options, and treasury products.
• Ability to work independently under pressure and perform consistently in line with business objectives set.
• Good communication and interpersonal skills. Multi-language skills will be more advantageous.
• Customer-first mindset in all actions and deeds, and be available for your portfolio at call.

The successful candidate will be provided with an attractive remuneration package, commensurate with benchmarked financial institutions.

How to Apply

Interested candidates are invited to apply for the position. All applications should be routed through the corporate website: www.combank.lk → Careers → Open Positions → Assistant Relationship Manager – Elite Banking.