Insurance Officer – Complaints Management (Head Office) | Arpico Insurance PLC | Colombo 02

🛡️ Arpico Insurance PLC  ·  📍 Colombo 02  ·  🕐 Full-Time  ·  📋 Customer Care / Complaints Management

About Arpico Insurance

As part of the nearly 90-year-old Richard Pieris & Company PLC group, Arpico Insurance PLC is a top-10 life insurer in Sri Lanka that emphasises an inclusive workplace with room for professional growth.

The Opportunity: Insurance Officer – Complaints Management (Head Office)

Arpico Insurance is looking for a dynamic, motivated individual with a ‘can do’ attitude to join its Conservation & Customer Care team at Head Office, handling and investigating customer complaints and queries. Proficiency in Tamil is mandatory for this role, given the nature of customer interactions involved.

Job Profile

• Handling customer queries
• Investigating customer queries
• Maintaining records
• Conducting internal inquiries and preparing reports
• Maintaining all documents

Ideal Candidate Profile

• Age between 20–30 years
• 1 year experience preferred in customer care
• Excellent communication skills
• Proficiency in MS-Office applications
• Proficiency in both spoken and written Tamil is mandatory
• Ability to work independently with minimum supervision and as a team player

How to Apply

Please forward your updated resume within 7 days of this advertisement, along with the contact details of two non-related referees, via email to careers@arpicoinsurance.com, indicating the position applied for in the subject line of the email.

Senior Manager, Conservation & Customer Care
Arpico Insurance PLC
55/20, Vauxhall Lane, Colombo 02
Tel: 011 2200955

Arpico Insurance PLC is an equal opportunity employer regulated by the Insurance Regulatory Commission of Sri Lanka, and all applications will be treated with the highest confidentiality.