Customer Care Specialist / Trainee Customer Care Specialist | Nations Trust Bank | Colombo

Nations Trust Bank is one of Sri Lanka’s leading private sector commercial banks, known for its innovative banking solutions, customer-centric service culture, and strong commitment to employee development. The bank operates an extensive network of branches and a busy contact centre serving customers island-wide. Nations Trust Bank is now conducting Walk-in Interviews for the positions of Customer Care Specialist and Trainee Customer Care Specialist.

This is a fantastic opportunity for young, dynamic, and communication-savvy individuals to launch or grow their career in the banking sector’s customer service division.

About the Role

As a Customer Care Specialist or Trainee Customer Care Specialist at Nations Trust Bank, you will be the first point of contact for customers reaching out via the contact centre. You will handle inbound calls and queries with professionalism, efficiency, and empathy — representing the bank’s brand and values in every interaction.

What We Are Looking For

Below 25 years of age
GCE O/L, Edexcel, or Cambridge O/L with credit passes in Mathematics and English
Exceptional communication skills — trilingual or bilingual candidates are strongly preferred
Experience in call centre operations is preferred but not mandatory
A positive, customer-first attitude with strong problem-solving skills
Ability to work in a fast-paced, target-driven environment

Walk-In Interview Details

📅 Date: 20th June 2026
⏰ Time: 09:30 am – 2:00 pm
📍 Venue: Nations Trust Bank Head Office, 46/58, Nawam Mawatha, Colombo 02 (4th Floor)

Why Join Nations Trust Bank?

Nations Trust Bank offers a structured career path, ongoing training, and a professional work environment within one of Sri Lanka’s most respected banking institutions. This is an excellent entry point into the banking sector with strong career progression opportunities.

Candidates are encouraged to walk in directly on the interview date with their CV and relevant documents.