Recovery Officer | HNB Life Insurance | Multiple Locations Island-Wide

🏥 HNB Life Insurance  ·  📍 Negombo / Kalutara / Galewela / Nawam Mawatha / Panadura / Embilipitiya / Wattala  ·  ⏰ Full-Time  ·  Insurance / Collections

🏥 Recovery Officer | HNB Life Insurance | Multiple Locations

HNB Life Insurance is one of Sri Lanka’s most decorated and trusted life insurance companies, recognised as a Great Place to Work® Certified organisation (July 2025 – July 2026). The company has received multiple prestigious accolades including Most Outstanding Woman-Friendly Workplace 2025, Top 40 Best Workplaces in Sri Lanka (Great Place to Work), Best Life Insurance Company – Global Brand Awards 2025, and Best Life Bancassurance Provider in Sri Lanka. HNB Life is committed to delivering exceptional financial security solutions to Sri Lankan families while maintaining the highest standards of service and professionalism.

We are currently seeking results-driven and customer-oriented professionals for the role of Recovery Officer across multiple branch locations island-wide. This is a challenging and rewarding role for individuals with a background in insurance collections, financial services sales, and customer relationship management.

📍 Locations

Negombo | Kalutara | Galewela | Nawam Mawatha | Panadura | Embilipitiya | Wattala

📋 Key Responsibilities

• Keep track of admin lapse policies using data provided by the relevant Zonal Coordinator
• Identify, establish contact with, and arrange meetings with all policyholders whose policies have lapsed
• Update policy status and customer database/details on a regular and timely basis
• Handle policyholders’ questions, concerns, and complaints in a strategic and professional manner
• Negotiate benefits, meet payment deadlines, and set up suitable payment plans/systems with policyholders
• Build trust and develop long-term professional relationships with policyholders to prevent future lapses
• Ensure consistent achievement of monthly collection and policy activation targets
• Conduct proper follow-up and provide periodic, timely reminders to policyholders as required
• Provide necessary information to management and identify gaps in the system, recommending effective solutions
• Perform any other duties assigned by management in line with the role

🎓 Job Pre-Requisites

• GCE Advanced Level (A/L) qualification (mandatory)
• Professional qualifications in SLIM, CIM, or equivalent; recovery-related qualifications will be a strong added advantage
• Minimum of 2 years’ experience in sales and/or customer handling
• Demonstrable experience in recoveries within the financial services or insurance industry
• Minimum of 2 years’ experience in direct life insurance sales and/or team leadership
• Strong interpersonal skills, persuasion ability, and resilience under pressure

📩 How to Apply

Forward your complete resume together with contact numbers and the names of two non-related referees to: careers@hnblife.lk within 10 days of this advertisement.
Please state the position applied for in the subject line of your email.