Service Relationship Officer – Pinnacle Centre | DFCC Bank PLC | Colombo 03

About the Opportunity

DFCC Bank PLC is recruiting a Service Relationship Officer for its Pinnacle Centre. The job is a support role that sits alongside the bank’s Relationship Managers. You would handle the service and paperwork side of their customer portfolios, including high-net-worth and commercial banking clients, so that requests are processed quickly and relationships stay strong. It fits someone with a few years of commercial banking experience who enjoys client service and is well organised.

DFCC Bank is a licensed commercial bank supervised by the Central Bank of Sri Lanka, holds a Fitch rating of A (lka), and is Great Place to Work certified.

Main Responsibilities

• Give sales and administrative support to Relationship Managers, making sure customer requests, documents and service tasks are completed on time
• Coordinate and follow up customer transactions, account maintenance, credit documentation and operational requirements
• Act as the day-to-day contact for customer servicing needs
• Work with Relationship Managers and internal teams on onboarding, account reviews, product setup and query resolution
• Track service requests and pending actions so they are closed within agreed service levels
• Spot chances to deepen relationships and support cross-selling and upselling
• Keep customer records and management information accurate, complete and compliant with policy and regulation
• Deliver a high standard of service to all clients, including HNW and commercial customers

Ideal Candidate

• At least 4 years of experience in commercial banking
• Exposure to branch operations and credit-related work
• Experience supporting Relationship Managers and customer portfolios
• Exposure to servicing high-net-worth customers
• Good knowledge of banking products, services and operations
• Confident, professional and customer-focused, with strong communication skills
• Organised and able to handle several tasks at once
• Proficient in MS Office and banking systems

How to Apply

Email an updated CV, or a completed DFCC Bank application form (downloadable from dfcc.lk), to recruit@dfccbank.com. Put the position name in the subject line. Applications are accepted within 7 days of the advertisement.

DFCC is an equal opportunity employer and selects on merit. Canvassing is discouraged, and only shortlisted candidates will be contacted. HR address: Chief Human Resource Officer, DFCC Bank PLC, 73/5 Galle Road, Colombo 03.