IT Officer | Women In Need (WIN) Sri Lanka | Colombo – Closing 18 May 2026

About Women In Need (WIN)

Women In Need (WIN) is one of Sri Lanka’s oldest and most respected non-governmental organisations, providing essential services to women and children affected by domestic violence, gender-based violence, and related crises. Operating since 1987, WIN maintains a network of shelters, crisis centres, legal support services, and regional centres island-wide, serving thousands of vulnerable women and children each year. WIN’s IT infrastructure supports its client management systems, regional operations, and advocacy activities. The organisation is now seeking an experienced IT Officer to manage and maintain their island-wide IT systems.

Role Overview

Women In Need is seeking an experienced IT Officer for an immediate vacancy at their Colombo office. The IT Officer will be responsible for managing WIN’s island-wide IT infrastructure — including servers, networks, CCTV, PBAX, and the WIN Client Management System — while also maintaining the organisation’s website and providing technical support across all WIN offices and regional centres.

Location: Colombo, Sri Lanka
Job Type: Full-Time
Age: 25–45 years
Closing Date: 18 May 2026
Email Subject: IT EXECUTIVE

Key Responsibilities

• Monitor and maintain computer systems, networks, and IT infrastructure across all WIN offices
• Install and configure computer hardware, operating systems, and applications
• Diagnose and resolve system, hardware, and network faults efficiently and with minimal downtime
• Provide technical support with proper documentation and relevant status reports
• Set up and manage user accounts, access profiles, and permission systems
• Manage the WIN Client Management System and coordinate with the system developers for updates, bug fixes, and enhancements
• Offer technical support for procurement of computers, IT equipment, and related infrastructure
• Maintain and update an accurate IT equipment register for all WIN offices island-wide
• Maintain and update the WIN website and organisational email systems
• Prepare IT reports for funders, management, and audit requirements
• Conduct regular site visits to WIN regional centres for IT maintenance and support

Qualifications

• Experience with Microsoft Server 2008 or later versions
• Diploma or professional qualification in Network Administration or demonstrated networking experience
• Experience in computer hardware troubleshooting and repair
• Knowledge of CCTV systems, PBAX, switches, and firewall management
• Proficiency in Microsoft Excel, Word, and PowerPoint — Microsoft certification is an added advantage
• Certificate in website development or experience with WordPress maintenance
• Age: 25–45 years
• Minimum 2 years of experience in a similar IT officer role