About VS Information System (Pvt) Ltd

VS Information System (Pvt) Ltd (VSIS) is a dynamic and growing information technology company based at 7, Suleiman Terrace, Colombo 5. The company provides innovative IT solutions and services, with a focus on delivering excellent customer experiences and operational excellence. VSIS is committed to nurturing young talent and building a pipeline of skilled professionals through meaningful internship programmes that offer real hands-on exposure to industry-standard customer support practices.

Job Overview

VS Information System (Pvt) Ltd is offering an exciting internship opportunity for enthusiastic and motivated individuals to join their team as Intern – Customer Support. This is the perfect opportunity to kickstart your career in customer service, gaining hands-on experience, learning from industry professionals, and developing the skills needed for a successful career in customer support. Freshers are strongly encouraged to apply.

What You Will Learn

How to professionally handle customer enquiries via email, live chat, and phone in a real business environment.
How to communicate effectively with diverse customers, understanding their needs and providing timely and accurate responses.
Practical exposure to customer support systems and MS Office tools used in day-to-day operations.
How to maintain accurate records of customer interactions and prepare basic reports for team review.
How to work collaboratively within a team and coordinate efforts to achieve shared goals and service targets.
How to build a strong professional foundation for a long-term career in customer service and client management.

Key Responsibilities

Respond to customer enquiries via email, chat, and phone promptly and professionally.
Escalate unresolved issues to senior team members and follow up to ensure timely resolution.
Maintain accurate records of all customer interactions, complaints, and resolutions.
Prepare daily or weekly summary reports on customer support activities as required.
Assist the customer support team in achieving service quality benchmarks and response time targets.
Continuously improve product and service knowledge to provide accurate information to customers.

Requirements

Currently pursuing or recently completed a Degree or Diploma in any field.
Good communication skills in English — both verbal and written — are essential.
Basic computer skills and familiarity with MS Office applications (Word, Excel, Outlook).
Positive attitude, willingness to learn, and a proactive approach to tasks.
Ability to work effectively as part of a team in a professional office environment.
Freshers are encouraged to apply!

How to Apply

Click the Apply Now button through the VSIS careers portal or submit your application to the Group Head of Human Resources.

Group Head of Human Resources
VS Information System (Pvt) Ltd
7, Suleiman Terrace, Colombo 5

To apply for this job please visit www.vsis.lk.