Client Relations Executive | Platinum Immigration Solutions (Pvt) Ltd | Colombo 03

About Platinum Immigration Solutions (Pvt) Ltd

Platinum Immigration Solutions (Pvt) Ltd is a leading immigration consultancy based at No. 6/2, Unity Place, Colombo 03, and a proud member of The National Chamber of Commerce of Sri Lanka. Platinum specialises in providing professional immigration advisory and processing services to individuals and families seeking overseas residency, skilled migration visas, and international relocation opportunities. With a team of experienced immigration consultants serving clients across Sri Lanka, Platinum is known for its client-first approach and high success rates.

Role Overview

Platinum Immigration Solutions is actively seeking experienced Client Relations Executives to join their Colombo 03 team. This is a high-value client-facing role that requires professional communication skills, a presentable personality, and the ability to guide clients through their immigration journey with confidence and care.

Location: No. 6/2, Unity Place, Colombo 03
Job Type: Full-Time | Permanent
Salary: LKR 75,000 – 150,000 per month (plus performance-based monthly commission)
Application Deadline: Within 14 days of advertisement

Key Responsibilities

• Serve as the primary point of contact for prospective and existing immigration clients
• Conduct initial client consultations to assess immigration eligibility, goals, and preferred pathways
• Explain available immigration programmes, visa categories, and documentation requirements clearly and professionally
• Guide clients through the end-to-end application process — from initial inquiry to visa lodgement
• Handle client follow-ups, progress updates, and respond to queries in a timely manner
• Maintain accurate client records, case notes, and CRM data
• Achieve individual client conversion and revenue targets
• Coordinate with the immigration processing team for case management and documentation
• Build long-term client relationships and generate referral business

Requirements

• Minimum 5 years of work experience in customer care, call centre, or the hospitality industry
• Excellent communication and written skills in English — this is a non-negotiable requirement
• Presentable personality with strong interpersonal and client-facing skills
• Ability to work effectively under pressure and manage multiple client cases simultaneously
• Self-motivated and target-driven with a proven track record in a client-facing role
• Experience in immigration, travel, financial services, or professional services is an advantage

Compensation & Benefits

• Salary: LKR 75,000 – LKR 150,000 per month based on experience and performance
• Performance-based monthly commission on top of base salary
• Professional work environment in central Colombo 03
• Career development within a growing immigration consultancy