Customer Relations Officer – Gold Loan | LB Finance PLC | Island-Wide

LB Finance PLC, the trusted leader in Sri Lanka’s financial services sector, is inviting applications for the position of Customer Relations Officer – Gold Loan across multiple branch locations island-wide. If you are a motivated, goal-driven individual with a passion for customer service and finance, this is your opportunity to grow with one of Sri Lanka’s most recognised financial institutions.

About LB Finance PLC

LB Finance PLC is a trusted leader in Sri Lanka’s financial services sector, recognised for its innovation, extensive island-wide presence, and a strong team of over 4,500 dedicated professionals. With a people-centric culture and a commitment to equal opportunity, LB Finance empowers its employees to grow, perform, and excel. The company maintains the highest standards of data security and integrity in all its operations.

Job Overview

The Customer Relations Officer – Gold Loan is a customer-facing role responsible for building and maintaining strong client relationships within the gold loan segment across LB Finance branches. The role involves engaging with customers, processing gold loan applications, and ensuring a high standard of service delivery at the branch level. Vacancies are available across 18 branches island-wide.

Branch Locations

Vacancies are available at the following LB Finance PLC branches: Wattala / Kandana / Ja Ela / Katunayake / Ganemulla / Ragama / Enderamulla / Henadala / Elakanda / Mattakkuliya / Grandpass / Sulaiman / Aluth Mawatha / Modara / Jampatah / Kotahena / Thotalanga

Key Responsibilities

• Engage with customers and promote gold loan products and services
• Process gold loan applications accurately and in a timely manner
• Maintain strong customer relationships and ensure high levels of customer satisfaction
• Achieve branch-level gold loan targets and contribute to portfolio growth
• Handle customer inquiries and resolve issues professionally
• Maintain accurate records of all gold loan transactions and documentation
• Comply with all regulatory requirements and internal policies

Requirements

• Successful completion of the GCE A/L Examination
• Experience in banking/finance will be an added advantage
• A positive, goal-driven individual with a strong “can-do” attitude
• Excellent communication and interpersonal skills

What We Offer

• Career growth opportunities with continuous training
• A professional, dynamic, and supportive work environment

How to Apply

Submit your updated resume to goldloancareers@lbfinace.lk within 7 days of this advertisement. Please indicate the position you are applying for in the subject line. For further details contact 0773756896.

Tel: 0112 200 200 | www.lbfinance.com