About DFCC Bank PLC

DFCC Bank PLC is one of Sri Lanka’s most trusted and progressive licensed commercial banks, supervised by the Central Bank of Sri Lanka (CBSL) and holding a Fitch rating of A (lka). Certified as a Great Place to Work™ (September 2025 – September 2026, LKA) and headquartered at 73/5, Galle Road, Colombo 03, DFCC Bank is committed to promoting an inclusive, diverse, and merit-based workplace. The bank upholds a culture of excellence, transparency, and continuous improvement across all its operations. DFCC Bank is now inviting applications for the role of Front Desk Officer – Service Experience, as part of their ongoing growth story.

Job Role: Front Desk Officer – Service Experience

The Front Desk Officer will serve as the face of DFCC Bank, delivering exceptional service experiences to customers, visitors, and stakeholders. This is a highly visible, customer-facing role that demands professionalism, strong interpersonal skills, and the ability to thrive in a fast-paced banking environment. If you are passionate about customer service and take pride in creating positive first impressions, this is the ideal role for you.

Key Responsibilities

Welcoming and assisting customers and visitors in a warm and professional manner
Managing inquiries efficiently and directing visitors to the appropriate departments
Handling incoming calls while maintaining high communication standards
Supporting front desk administration and coordination activities
Assisting with visitor management and providing accurate customer guidance
Providing ushering support for meetings, events, and corporate functions
Ensuring a consistently high standard of customer experience at all touchpoints

Ideal Candidate Profile

Excellent communication and interpersonal skills in English
Pleasant personality with a professional appearance and positive demeanor
Strong customer service orientation with a proactive and helpful attitude
Ability to handle multiple tasks simultaneously in a fast-paced environment
Good working knowledge of Microsoft Office applications
Prior experience in customer service, reception, hospitality, or front office operations will be an added advantage

Equal Opportunity Employer

DFCC Bank is an equal opportunity employer committed to promoting an inclusive and diverse work environment. Recruitment is based solely on merit and competency, irrespective of other personal characteristics. Any form of canvassing is strictly discouraged. Correspondence will be maintained only with shortlisted candidates.

How to Apply

Please apply via email by sending an updated CV or a DFCC Bank application form (downloadable from the DFCC website) to:

Email: recruit@dfccbank.com
Subject Line: Front Desk Officer – Service Experience
Deadline: Within 7 days of this advertisement
Address: Chief Human Resources Officer, DFCC Bank PLC, 73/5, Galle Road, Colombo 03
Tel: 0112 350000 | Website: www.dfcc.lk

Join DFCC Bank and be part of an award-winning growth story. Discover more Banking & Finance jobs in Sri Lanka on CareerLK.

To apply for this job email your details to recruit@dfccbank.com