Customer Support Executive | VS Information Systems (Pvt) Ltd | Colombo 05

About V S Information Systems (Pvt) Ltd

V S Information Systems (Pvt) Ltd (VSIS) is an established Sri Lankan IT company with its head office at 7, Suleiman Terrace, Colombo 05. VSIS delivers information technology solutions and services to a growing portfolio of corporate clients across Sri Lanka. The company places a strong emphasis on client satisfaction, technical excellence, and building long-term client partnerships. As VSIS expands its operations, they are seeking a talented Customer Support Executive to join their dynamic team and serve as the first point of contact for their valued clients.

Role Overview

VSIS is recruiting a Customer Support Executive to handle client inquiries, provide basic technical troubleshooting, and ensure every customer interaction reflects the company’s commitment to professional, timely service. This is a client-facing role within an IT services environment, ideal for a graduate with 1–2 years of customer support experience who is eager to grow in a technology-focused company.

Location: 7, Suleiman Terrace, Colombo 05
Job Type: Full-Time

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with a friendly, professional, and solution-focused attitude
• Act as the first point of contact for all client interactions — identify customer needs and provide accurate basic troubleshooting or product information
• Direct complex or unresolved issues to the relevant internal technical teams and follow up to ensure customers receive timely and satisfactory resolutions
• Maintain clear, accurate, and up-to-date records of all customer interactions, queries, and case updates in the CRM system
• Build and maintain positive long-term relationships with VSIS clients
• Identify recurring customer issues and escalate patterns to the product/technical team for resolution
• Assist in the preparation of customer support reports and satisfaction metrics

Requirements

• 1–2 years of proven experience in a similar customer support position within the IT industry or a related field
• Graduate or currently following a degree in a relevant field (IT, Business, Management, or related)
• Strong verbal and written communication skills in English — ability to handle diverse customer interactions with patience and professionalism
• Basic technical aptitude and the ability to quickly learn and understand company products, services, and troubleshooting techniques
• Good problem-solving skills and ability to work under pressure in a fast-paced IT environment
• Customer-first mindset with a positive and professional attitude at all times