Assistant Operations Manager / Officer in Charge | DFCC Bank PLC | City Office Branch

About the role

DFCC Bank PLC is hiring an Assistant Operations Manager / Officer in Charge for its City Office Branch. The post runs the branch’s day-to-day operations, supervises the front and back office staff and is the main contact for operational matters. DFCC is a licensed commercial bank supervised by the Central Bank of Sri Lanka, and its advertisement shows a Fitch rating of A(lka) and a Great Place to Work certification for September 2025 to September 2026.

Key responsibilities

• Keep overall branch operations running smoothly
• Supervise front and back office staff and act as the focal point for operational matters
• Make sure branch operations follow the bank’s policies and regulatory guidelines
• Maintain strong relationships with external and internal customers to promote a positive image of the bank

Requirements

• A degree or full professional qualification acceptable to the bank
• At least 5 years of experience covering all operational areas of commercial banking; exposure to credit-related work is an added advantage
• Fair knowledge of laws relating to banking and finance
• Excellent knowledge of bank products and automated systems
• Good interpersonal and communication skills
• Excellent customer service skills

Remuneration

The advertisement does not state a salary or benefits.

How to apply

Email an updated resume, or a DFCC Bank application form downloaded from the bank’s website, to recruit@dfccbank.com with the post applied for in the subject line, by 6 October 2026. DFCC says recruitment is based on merit and competency, discourages canvassing and corresponds with short-listed candidates only.

Contact: Chief Human Resources Officer, DFCC Bank PLC, 73/5, Galle Road, Colombo 03. Phone: 011 2 350000.