Call Center Operator | Swisstek (Ceylon) PLC | Colombo 05

Overview

About Swisstek (Ceylon) PLC

At SWISSTEK, innovation, sustainability, and uncompromising quality are at the core of everything they do. The company delivers premium building solutions, including high-performance tile adhesives, grouts, waterproofing systems, advanced aluminium solutions, and world-class fixing, finishing, and beautification products, backed by a growing international footprint.

About This Role

As a Call Center Operator, you will be the first point of contact for SWISSTEK’s customers, providing accurate information, handling inquiries, and ensuring a seamless customer experience. You’ll play a vital role in strengthening customer relationships through efficient communication, problem-solving, and professional service aligned with the brand’s standards of reliability and excellence.

Key Responsibilities

• Handle inbound and outbound calls related to customer inquiries, product information, and order updates
• Record customer details, inquiries, and follow-up actions accurately in the system
• Coordinate with internal departments to resolve customer issues and ensure timely responses
• Promote company products and services by identifying customer needs and providing suitable solutions
• Maintain call logs and prepare daily reports on customer interactions and feedback
• Ensure all communication is handled courteously and in line with company service standards
• Escalate complex or unresolved issues to the relevant departments or supervisors
• Participate in training sessions to stay updated on product knowledge, promotions, and company processes

Qualifications

• G.C.E. Advanced Level qualification or equivalent; a Diploma in Customer Service, Marketing, or Communication will be an advantage
• 1–2 years of experience in a call center or customer support role, preferably in a manufacturing or service-oriented company
• Excellent verbal communication skills in Sinhala and English; Tamil proficiency will be an added advantage
• Strong listening skills, patience, and a customer-focused attitude
• Ability to handle multiple calls efficiently while maintaining accuracy and professionalism
• Basic computer literacy and familiarity with CRM or call management systems
• Willingness to work in a dynamic environment with rotational shifts if required

How to Apply

If you meet the above requirements and are eager to contribute to a growing organisation, please send your resume and a cover letter outlining your suitability for this role to the email below with the subject line “Call Center Operator – [Your Name]”.