🏢 Levein · 📍 Remote (WFH) + Colombo 5 · 🕐 Full-Time · 📞 Customer Support / Healthcare Operations
Customer Support Executive | Levein | Remote / Colombo 5
Levein is a professional services organisation operating in the healthcare and patient support space, serving private patients, members, and corporate clients. The company delivers empathetic, solution-focused customer support services and operates with a strong commitment to quality of care and seamless service delivery. Levein’s Sri Lanka operations are based at their Colombo 5 office, with team members working in a remote-first, work-from-home model with occasional in-person meets.
Levein is currently seeking a dedicated and professional Customer Support Executive to join their team. This is an excellent opportunity for experienced customer service professionals looking to work in a dynamic, healthcare-oriented environment with UK-aligned working hours.
About the Role
As a Customer Support Executive, you will be the first point of contact for private patients, members, and corporate clients. You will handle incoming calls, messages, and enquiries with professionalism and empathy, coordinating with healthcare professionals and internal teams to ensure smooth and timely service delivery.
Key Responsibilities
- Respond promptly and professionally to calls, messages, and enquiries from private patients, members, and corporate clients, delivering empathetic and solution-focused support
- Assess patient needs, apply sound judgment, and manage standard to moderately complex requests, escalating urgent or non-protocol issues to the Team Leader when required
- Coordinate appointments and operational requests with duty doctors and regional GP teams to ensure timely continuity of care
- Collaborate with the overnight team to manage workloads effectively and maintain service levels during peak periods
- Maintain accurate records, notes, and system updates to support clear communication and seamless shift handovers
Work Details
- Location: Remote WFH + Occasional meets at the Colombo 5 office – Sri Lanka
- Work Hours: 7AM to 7PM UK time – 45-hour work week including Saturday & Sunday (Roster Based)
- Benefits: Paid leave, career upskilling opportunities, eLearning courses
Work Experience (Mandatory)
Minimum 2+ years of relevant customer service or operations coordination experience is required.
Academic Qualifications
A diploma or degree in Business Administration, with proven experience in customer service or operations coordination.
How to Apply
Interested candidates are invited to apply via the link provided in the job advertisement. Kindly click the application link to submit your CV and relevant details.